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Notes from the shop floor.

Practical writing on running dry cleaning and alterations businesses — pricing, workflow, messaging, staffing and the numbers behind them. Written by people who stand behind a counter, not a content team.

The shop phone is not a notification system

What manually texting “ready for collection” actually costs a shop without a POS — the hours, the calls, the racks full of finished work — and what changes when the message sends itself.

1 September 2026 · 7 min read

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