Turn the fitting into clear bench work.

Choose a priced operation

Select the operation that describes the work rather than adding an unpriced note. Your alteration list is fully customisable. Operations, groups, prices and bench minutes are all editable from the price list screen — add, rename, reprice or retire an operation at the click of a button, without raising a support ticket. Each operation carries a price and an estimated bench time, which is what allows the system to represent both revenue and load.

• Use the closest defined operation for the garment and requested work.
• Confirm the price before the customer leaves.
• Escalate a scope that cannot be described by the selected operation instead of guessing at an outcome.
• Review the estimated minutes when an operation or pricing policy changes.

Book a fitting appointment

Book a fitting where measurements or pinning are needed before the machinist can start. Confirm the customer’s attendance time, then allow enough production time after the appointment for the work to be completed. The fitting is part of the order’s path, not a separate conversation.

1. Add the alteration work

   Select the operation and confirm which garment the work applies to.

2. Choose the fitting time

   Offer a time that gives staff space to complete the fitting without disrupting the bench.

3. Record measurements and pins

   Complete the fitting card while the customer is present; do not rely on memory or a verbal hand-over.

4. Return the garment to its next step

   Scan or hand off the garment according to your site workflow so it is visible to the machinist.

Complete a fitting card

The fitting card carries the pin measurements to the machinist. Write enough detail for the person completing the work to understand the required result without needing to re-interpret the fitting. Tie the card to the correct garment tag and order.

Price curtains by the metre

Curtain operations use per-metre pricing. Measure the relevant length carefully, record the quantity using your operational convention, and confirm the price with the customer before finalising. Include enough description on the order for the bench to distinguish panels, lining or other separate pieces.

Understand bench time and due dates

Estimated bench minutes are part of the due-date calculation. They do not promise that every job takes the exact same time; they give the system a practical way to account for scheduled work already on the bench. A more complex scope or a fitting appointment can change the realistic promise date.

• Use the actual operation selected on the order, not an informal shorthand.
• Check current bench load before accepting an express promise.
• Keep fitting work clearly identified until measurements are complete.
• Review the factory workload if a job cannot progress as planned.

Return an alteration to the customer

When the garment is ready, it follows the same collection discipline as other work: identify the order, confirm the garment count, take any balance due and scan the collection. If a customer wants an adjustment after collection, create a clear record of what needs to be assessed rather than altering the original hand-off history.

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